COVID-19 (CORONA VIRUS)
From 4:00 pm Tuesday 24 March, all non-essential travellers arriving at the Territory borders will be required to go through a police control checkpoint to verify their medical status and purpose of their travel into the Territory.
They will also be required to self-isolate for 14 days upon arrival, with penalties for those who do not comply.
We have introduced a “Stay Safe 14 Day Isolation package” to assist anyone that will be required to undertake these mandatory measures.
They will also be required to self-isolate for 14 days upon arrival, with penalties for those who do not comply.
We have introduced a “Stay Safe 14 Day Isolation package” to assist anyone that will be required to undertake these mandatory measures.
The H on Smith Hotel is taking the COVID-19 (Coronavirus) very seriously and are continuing to formulate and adapt our action plans in conjunction with local and Federal Government agencies on a daily basis. The safety of our employees, guests and corporate clients is of the upmost importance to us during this time.
To date, we have undertaken the following:
As we move through this period and more becomes known of the virus and the risks surrounding the virus, we will continue to update our systems and behaviour alike to ensure the risk to our employees, guests and corporate clients is minimised as much as we can.
To date, we have undertaken the following:
- We have engaged Department of Health experts to brief our staff on signs and symptoms of the virus in order to early detect and contain;
- We have released initial correspondence to employees and guests alike about the virus and what to look for if there is any suspicion of the virus being present on one of our properties;
- We have altered our room service regime to include a more rigorous cleaning method for rooms, high traffic areas are receiving more extensive cleaning than previous;
- Alcohol based hand sanitisers will be located at reception and throughout the Hotels so quests can self-administer at their leisure, understanding that the procurement of alcohol-based hand sanitiser is somewhat difficult at the moment;
- We have trained our staff in cross-contamination techniques, such as:
- removing used dishes in the first instance from the hallway, once placed there by the guest.
- once the dirty dishes are removed using one trolley, our staff then replace PPE (gloves).
- our staff then present with the newly ordered food. This greatly minimises the risk of contaminating our staff and guests. We have undertaken the same process with housekeeping so as to minimise the risk of cross-contamination for linen also.
- We have started recording flight details and locations of travel for the previous week from guests checking in.
As we move through this period and more becomes known of the virus and the risks surrounding the virus, we will continue to update our systems and behaviour alike to ensure the risk to our employees, guests and corporate clients is minimised as much as we can.
